Frequently Asked Questions
Install4You are your trusted local flat pack installers. When it comes to IKEA kitchen installation, laundry flat pack installation, or furniture assembly, we are the team you can call on. With over ten years of industry experience, we can guarantee only the highest level of workmanship and customer service. We work with our clients closely in order to deliver solutions that are customised according to your specific needs and unique vision for your space.
Learn more about what we can do for you through the answers provided below:
Booking
What information will you require when I make a booking?
We will need your name, address, and contact information (telephone and mobile numbers and email address.) We use this information to deliver our services. With your consent, we may share this information with tradespeople or businesses associated with a service you avail. For example, we may share your home address with your chosen furniture store for delivery purposes. To learn more about our Privacy Policy, please visit our About Us page.
When can I expect you to perform services after I secure my booking?
Following your booking, we should be ready to work on your space within a few days (if your request is urgent.) You may set a date and time for installation. Should we be unavailable at your desired schedule, we will present you with other date/time options.
I want to learn more about your services first before I decide to book. Do you do initial consultations?
Absolutely. We can discuss your ideas over the phone or in-person, just schedule a meeting with us. Feel free to explore your options — if you want to customise your flat pack or if you have a unique design in mind, we will do our best to make that happen for you.
Can I ask you to work on more than one section of my house in one booking?
Yes, you can. If you want new flat packs for your wardrobe, bathroom, and laundry, we can work on all the different areas and improve your home living situation.
Pre-installation
I don’t have time to shop for a flat pack. Do you also offer shopping services?
Yes, we do. We perform measurements, call in an in-home design specialist to give you product advice and information, order and pay on your behalf, and organise delivery of your items. We also check the items ourselves and ensure nothing is missing or damaged. We will arrange for replacements if there is a need for it.
What stores do you usually shop at?
We usually shop at IKEA, Bunnings, Freedom, AMART, Fantastic, and Office Works. If you have other stores in mind, we’re more than happy to shop and/or assemble items from those stores as well.
Do I need to prepare tools for you to use?
No, you don’t need to prepare any tools. We will be using our own tools.
Installation
My schedule is tight. Do I have to be around while you work?
No, you don’t need to be around while we work. We will base our work on our agreed design, measurements, and other arrangements. If you have concerns or want updates while you’re away, we will be available on our phone.
Will you clear my space of rubbish such as boxes, packaging, etc?
Yes, we will clear your space of rubbish. We will leave it in tip-top shape. Charges apply (no hidden charges; charges for removal and disposal service will be included in the quote we send you at the booking stage.)
Will you also dispose of my old furniture or flat pack?
Yes, we may also dispose of your old flat pack or pieces of furniture at your request. Our removal and disposal service allows you to fully experience the look and feel of your new space as soon as you arrive home. Charges will also apply.
Post-installation
Do you replace or repair items? Is there a warranty?
Yes, we do replace and repair items, but call out fee may be applied. The prodcust warranty will be provided by suppliers, and we also provide 7 years installation warranty.
Do you offer other maintenance and repair services?
Yes, we can. We have our project management that can organise different tradies that you need.
Payment
How do you charge for services?
It will depend on what types of service you require.
– Planning servicing: from $149
– Post design / measurement service: from $99
– Assembly price: from $99
– Installation estimate: from 40% ~ 55% of kitchen value
All estimates do not include any plumbing and electrcial.
What forms of payment do you accept?
We accept cash, card, and bank transfer. There will be 1.9% surcharge applied if paid by card.
Do I need to pay a downpayment at the booking stage?
If you like to go ahead with our services, you will be required to pay 10% deposit and full amount of products (if applicable). Once your payment comes through, we can start to schdule the job in.
Are there other payments I need to make outside of the quote you provide me?
We will provide you with a full and transparent quote for all the services Install4You will deliver. You may need to shoulder other costs such as the furniture store’s delivery fee, but we will inform you ahead of time if they apply and how much you would need to cover.
Work with professional flat pack installers today
Whether you need installation services for a few pieces of furniture or a full flat pack laundry in your home, you can count on Install4You to get the job done perfectly the first time around.
If you have more questions or concerns that are not listed on this page, please don’t hesitate to get in touch with us. Reach us through the following channels:
Call:
0422 822 973 (Brian)
Email:
info@install4you.com.au
You may also leave an enquiry via our website’s contact form. We look forward to hearing from you.